Refund Policy

Effective 2026-07-21 · Uncertainly LLC, Colorado

We have a 30-day return window: you can request a return within 30 days of receiving your item.

To be eligible, the item must be in the condition you received it — unworn, unwashed, with any tags — and you’ll need the order number or receipt. To start a return, email hello@uncertain.ly. Returns should be sent to the address we provide when we accept the return; items sent back without first requesting a return will not be accepted. We’ll cover the return shipping when the item is defective or the error is ours; otherwise return shipping is on you.

Damages and issues

Inspect your order on arrival and contact us immediately if an item is defective, damaged, or the wrong item, so we can evaluate the issue and make it right. Because our goods are printed and embroidered per order, “make it right” usually means a replacement at our expense.

Exceptions

Sale items and gift cards are not returnable. Items customized beyond our standard catalog are evaluated case by case.

Exchanges

The fastest path is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds

We’ll notify you once we’ve received and inspected the return. If approved, the refund goes to your original payment method within 10 business days. Banks and card issuers add their own processing time; if more than 15 business days have passed since approval, write to hello@uncertain.ly.